All cases are moving through the system as expected, and no new occurrences of the issue have been observed. With system stability confirmed, we are closing the incident.
- The iPipeline Support Team
Posted Feb 07, 2026 - 10:19 EST
Monitoring
The code fix has been successfully deployed to production, and case submissions have been re-enabled for affected customers. We will continue to closely monitor the environment to ensure stability.
- The iPipeline Support Team
Posted Feb 07, 2026 - 06:09 EST
Update
The team has paused case transmissions for affected customers to limit further impact. We are actively working to deploy a fix overnight, pending successful validation.
- The iPipeline Support Team
Posted Feb 06, 2026 - 19:25 EST
Update
We have identified a fix and are in the final stages of validation. Once validation is complete, we will proceed with the production release and share the timeline.
- The iPipeline Support Team
Posted Feb 06, 2026 - 16:05 EST
Identified
We have identified an issue whereby the time stamps on e-Signatures for select carriers are offset by 5 hours from the normally expected value. We will be reaching out individually to impacted carriers to discuss ongoing mitigation.
We are developing and testing a fix for the underlying condition causing this problem and further updates will be provided as we have more details and timeline.
- The iPipeline Support Team
Posted Feb 06, 2026 - 14:59 EST
This incident affected: AlphaTrust - Embedded and iGO.