All Systems Operational
AFFIRM for Annuities Operational
AFFIRM for Life Operational
Agency Integrator ? Operational
AlphaTrust - Embedded Operational
AlphaTrust - SaaS Operational
Data Feeds Operational
DocFast Operational
IFS Operational
iGO Client Collaboration Operational
iGO Operational
Illustrations Operational
InsureSight Operational
Portals and Tools Operational
Resonant Operational
XRAE Operational
XRAE Lite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - This incident has been resolved. iPipeline technical teams will continue to monitor the production environment and will post any updates accordingly.

-- The iPipeline Support Team

Jul 19, 14:01 EDT
Update - After efforts to remediate the impacts from the Crowdstrike agent incident, we are seeing stabilization in production for the following additional iPipeline Systems:

-- IFS
-- AFFIRM
-- InsureSight
-- XRAE

We will continue to monitor the above systems as well as continue our recover efforts for other remaining iPipeline systems and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 10:57 EDT
Update - After efforts to remediate the impacts from the Crowdstrike agent incident, we are seeing stabilization in production for the following additional iPipeline Systems:

-- Illustrations
-- FormsPipe
-- LifePipe

We will continue to monitor the above systems as well as continue our recover efforts for other remaining iPipeline systems and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 09:34 EDT
Monitoring - After efforts to remediate the impacts from the Crowdstrike agent incident, we are seeing stabilization in production for the following iPipeline Systems:

-- iGO
-- DocFast
-- Alpha Trust
-- Agency Integrator
-- Data Feeds
-- Resonant

We will continue to monitor the above systems as well as continue our recover efforts for other remaining iPipeline systems and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 08:47 EDT
Update - We continue to work on recovering from the Crowdstrike agent issue. Multiple teams are working to remediate the issues with our production systems and are starting to see forward progress.

We continue to monitor for changes to the situation and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 06:38 EDT
Identified - We are currently working to execute incident mitigation steps based on direction provided by Crowdstrike. We continue to work through the issue and monitor for additional updates from Crowdstrike on further corrective actions.
Jul 19, 04:59 EDT
Update - We continue to monitor the situation with Crowdstrike agent and are working to develop a remediation plan for affected servers.

We continue to monitor for changes to the situation and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 03:53 EDT
Investigating - We are currently investigating a major service interruption for multiple iPipeline applications. Based on reports from various 3rd party sources early reporting indicate that the issue is related to a recent update to the Crowdstrike agent affecting Windows hosts. The issue appear to be impacting systems hosted in both AWS as well as our private cloud data centers.

We continue to monitor for changes to the situation and will post updates accordingly.

-- The iPipeline Support Team

Jul 19, 02:20 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.