iPipeline Status

All Systems Operational

AFFIRM for Annuities Operational

AFFIRM for Life Operational

Agency Integrator Operational

AlphaTrust - Embedded Operational

AlphaTrust - SaaS Operational

Data Feeds Operational

DocFast Operational

IFS Operational

iGO Client Collaboration Operational

iGO Operational

Illustrations Operational

InsureSight Operational

Laser App Operational

Portals and Tools Operational

Resonant Operational

WealthServ Insurance Operational

WealthServ Investments Operational

XRAE Operational

XRAE Lite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2024

No incidents reported today.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

iPipeline Customer Support Telephone System Experiencing Issues

Resolved - The issues impacting the iPipeline Customer Support telephone system have been resolved by our system vendor.

-- The iPipeline Support Team
Oct 15, 15:55 EDT

Update - iPipeline is continuing to receive updates from our Customer Support phone system vendor that they are working to troubleshoot and resolve the issue, At this time they have not communicated an ETTR. Currently all US Customer Support telephone calls are being routed to iPipeline's support voice mail system which in turn are being picked up by our Tier1 support team who are working to make outbound telephone calls to follow up with agents. Agents are also able to use chat to reach iPipeline for support issues and questions.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Oct 15, 14:00 EDT

Identified - The external vendor that provides the customer support telephone system for iPipeline is currently experiencing technical issues impacting agent's abilities to contact our US Customer support teams via the support phone line. The vendor is actively working on the issue.

Agents are still able to raise customer support issues with iPipeline via chat or email ticketing.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Oct 15, 11:57 EDT

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

DMS Update

Completed - The scheduled maintenance has been completed.
Oct 11, 07:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:12 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 11, 06:11 EDT

Oct 10, 2024

No incidents reported.