Identified - We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution.
A further update will be provided as soon as one is available.
--The iPipeline Team
Sep 01, 2026 - 13:18 EDT
A further update will be provided as soon as one is available.
--The iPipeline Team
Sep 01, 2026 - 13:18 EDT
Investigating - We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing.
A further update will be provided as soon as one is available.
--The iPipeline Team
Sep 01, 2026 - 11:14 EDT
A further update will be provided as soon as one is available.
--The iPipeline Team
Sep 01, 2026 - 11:14 EDT
AFFIRM for Annuities
Operational
AFFIRM for Life
Operational
Agency Integrator
Operational
AlphaTrust - Embedded
Operational
AlphaTrust - SaaS
Operational
Data Feeds
Operational
DocFast
Operational
FormsPipe
Operational
IFS
Operational
iGO
Operational
iGO Client Collaboration
Operational
Illustrations
Operational
InsureSight
Operational
Laser App
Operational
Quote
Operational
Portals and Tools
Operational
Resonant
Operational
WealthServ Insurance
Degraded Performance
WealthServ Investments
Degraded Performance
XRAE
Operational
XRAE Lite
Operational
iGO Evolve
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Ping AWS Migration Sep 1, 2026 00:00-00:01 EDT
As part of iPipeline's ongoing investment in improving the performance, scalability, reliability, and security of its authentication services, the Ping Identity infrastructure is being migrated to AWS. This migration introduces new network endpoints that may require updates to customer firewall, allowlist, proxy, WAF, and other network security configurations.
Customers who restrict access using IP allowlists or other network security controls should review and update their configurations before the deadline below.
Important: New AWS IP addresses must be added, not used to replace existing Ping Identity IP addresses. Existing approved Ping Identity IP addresses must remain in place until iPipeline provides formal notice that they can be removed.
Key Date: September 1, 2026 – Deadline for customers to complete required network and allowlist updates. This is a customer readiness date and not the production migration date. Migration schedules will be communicated separately
This change may impact applications and integrations that rely on Ping authentication, including:
iGO®
Illustrations (excluding WELiS®)
Resonant®
DocFast®
Quote (LifePipe and iSolve®)
FormsPipe
AdminPipe
iService
Content Suite
Single Sign-On (SSO) integrations
PingFederate and PingAccess-protected services
Carrier and vendor integrations using Ping authentication services.
Technical Details: The complete list of current and new IP addresses, implementation guidance, FAQs, and supporting documentation can be found on the iPipeline Customer Portal:
Information: https://customerportal.ipipeline.com/ping-2026-aws-migration/#BlueBanner
FAQ: https://customerportal.ipipeline.com/faq/ping-2026-aws-migration-faqs/#BlueBanner
Need Assistance?
If you have questions regarding this update, please contact your iPipeline Account Representative.
Posted on Jul 23, 2026 - 17:29 EDT
Customers who restrict access using IP allowlists or other network security controls should review and update their configurations before the deadline below.
Important: New AWS IP addresses must be added, not used to replace existing Ping Identity IP addresses. Existing approved Ping Identity IP addresses must remain in place until iPipeline provides formal notice that they can be removed.
Key Date: September 1, 2026 – Deadline for customers to complete required network and allowlist updates. This is a customer readiness date and not the production migration date. Migration schedules will be communicated separately
This change may impact applications and integrations that rely on Ping authentication, including:
iGO®
Illustrations (excluding WELiS®)
Resonant®
DocFast®
Quote (LifePipe and iSolve®)
FormsPipe
AdminPipe
iService
Content Suite
Single Sign-On (SSO) integrations
PingFederate and PingAccess-protected services
Carrier and vendor integrations using Ping authentication services.
Technical Details: The complete list of current and new IP addresses, implementation guidance, FAQs, and supporting documentation can be found on the iPipeline Customer Portal:
Information: https://customerportal.ipipeline.com/ping-2026-aws-migration/#BlueBanner
FAQ: https://customerportal.ipipeline.com/faq/ping-2026-aws-migration-faqs/#BlueBanner
Need Assistance?
If you have questions regarding this update, please contact your iPipeline Account Representative.
Posted on Jul 23, 2026 - 17:29 EDT