iPipeline Status

All Systems Operational

AFFIRM for Annuities Operational

AFFIRM for Life Operational

Agency Integrator Operational

AlphaTrust - Embedded Operational

AlphaTrust - SaaS Operational

Data Feeds Operational

DocFast Operational

IFS Operational

iGO Operational

iGO Client Collaboration Operational

Illustrations Operational

InsureSight Operational

Laser App Operational

Portals and Tools Operational

Resonant Operational

WealthServ Insurance Operational

WealthServ Investments Operational

XRAE Operational

XRAE Lite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 17, 2025

No incidents reported today.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

Agency Integrator Slowness

Resolved - This incident has been resolved. iPipeline teams will continue to monitor the environment.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 7, 16:00 EST

Investigating - We are currently receiving reports that some customers are experiencing latency issues while using Agency Integrator. We are investigating this issue and further updates will be provided as we have more details.

- The iPipeline Support Team
Mar 7, 14:12 EST

Reports of Multiple iPipeline Applications Experiencing Access Issues - PROD

Monitoring - We are seeing the impacted systems become available. iPipeline teams continue to monitor the environment and teams are engaged with our hosting provider to understand the root cause of the issue impacting inbound traffic to the data center.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 7, 15:14 EST

Update - We are currently investigating issues with multiple products where users are reporting being unable to log into iPipeline applications. Current investigation is focused on issues with inbound traffic coming into our non-AWS data center. We are working with our hosting partner to investigate the issue.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 7, 14:49 EST

Update - iPipeline is investigating reports of access and navigation issues impacting multiple products in production. Multiple teams are investigating reported issues for DocFast, Agency Integrator, Affirm, and iGO.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 7, 14:32 EST

Investigating - iPipeline is currently investigating reports of DocFast being unavailable in production. Multiple teams are investigating the issue.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 7, 14:00 EST

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

Support Notification - Initial - Slowness in Agency Integrator

Resolved - Additional monitoring has shown that the intermittent performance issues with Agency Integrator have been resolved.

Thank you for your patience and understanding in this matter.

- The iPipeline Support Team
Mar 4, 22:52 EST

Monitoring - We have resolved the issue causing the intermittent Agency Integrator latency. We are monitoring to ensure that systems are operating normally.

We appreciate your patience while we worked through the issue.

- The iPipeline Support Team
Mar 4, 17:09 EST

Investigating - We are currently receiving reports that some customers are experiencing intermittent latency while using Agency Integrator. We are investigating this issue and further updates will be provided as we have more details.

- The iPipeline Support Team
Mar 4, 16:29 EST

Mar 3, 2025

No incidents reported.