All critical issues have been resolved. If any new issues are encountered, please reach out to the iPipeline contacts for review and defect triage.
-The iPipeline Support Team
Posted Dec 11, 2025 - 17:22 EST
Monitoring
Issues related to BoB have been corrected, and orders should now be processing as expected. If teams encounter any new issues, please proceed through the standard defect triage process. Individual project teams will review and address defects as they are reported.
-The iPipeline Support Team
Posted Dec 08, 2025 - 17:35 EST
Update
Last night we resolved the file processing issues, and we’ve since resumed sending confirmation and rejection files. Several clients have already confirmed receiving their files.
We are currently addressing a separate issue affecting BoB file processing, and the team is actively working on it.
Additional updates will be shared as information becomes available.
- iPipeline Support
Posted Dec 04, 2025 - 11:27 EST
Update
We resolved the gateway timeout issue earlier today and have made meaningful progress on the DTCC order processing issues. A few issues are still outstanding, and the team is actively working through them.
We will provide a further update tomorrow as more information becomes available.
--- iPipeline Support Team
Posted Dec 03, 2025 - 16:52 EST
Update
We have identified the issue causing the gateway timeout errors. We have tested a fix and have a plan to roll it out overnight.
We will provide additional updates tomorrow morning.
--- iPipeline Support Team
Posted Dec 02, 2025 - 17:56 EST
Update
We have partnered with DTCC on a fix to the existing processing issues and expect it to be implemented tonight. All customers should see transaction flow return to normal in UAT tomorrow. At the same time we are investigating a number of reports of gateway timeouts being experienced in the UAT environment. We will continue to provide updates as additional information becomes available
-iPipeline Support Team
Posted Dec 02, 2025 - 10:54 EST
Update
Our team continues to actively work toward resolving the current issue. We can confirm that cases are being successfully transmitted to DTCC for processing. However, we have identified a problem with files that are sent to DTCC in a zipped format.
As a temporary workaround, we have adjusted the process so that files are transmitted without being zipped. This measure ensures continuity while we collaborate with DTCC to address the underlying issue.
We will provide a further update tomorrow as more information becomes available.
- iPipeline Support
Posted Dec 01, 2025 - 17:46 EST
Identified
We have identified the issue preventing customers from receiving transmitted orders in our UAT environment. We are currently working with our industry clearing and transaction-processing partner to determine a resolution and deployment timeline.
In the meantime, we have confirmed that all transactions are processing successfully in the production environment.
Posted Nov 24, 2025 - 16:26 EST
Investigating
Dear Valued Partners
We are currently receiving reports of customers being unable to complete and receive transmitted orders in the UAT environment following recent updates. Our teams are actively investigating and working to restore full functionality.
Further updates will be provided as more information becomes available.
-The iPipeline Support Team
Posted Nov 24, 2025 - 14:07 EST
This incident affected: AFFIRM for Annuities and AFFIRM for Life.