We are no longer observing delays in email delivery and email processing is currently operating as expected.
While our investigation remains ongoing, we have identified areas of focus and continue to work with our vendor to better understand the conditions that may have contributed to the intermittent delays.
Posted Nov 04, 2026 - 00:02 EST
Update
We are actively working with our email vendor to confirm the cause and resolve the issue. We have also investigated interim solutions that we hope will help reduce the impact while the root cause is fully determined and addressed. At this time, we are still evaluating whether those measures will be successful.
The delays we are observing are generally measured in minutes rather than hours, though some emails may experience delays of approximately 30 minutes. The issue is intermittent and does not affect all emails, so some users may not experience any impact.
We will continue to closely monitor the situation and expect to provide another update tomorrow morning, November 4.
Posted Nov 03, 2026 - 17:59 EST
Investigating
We have received reports that some emails generated by some of our applications, including iGO, are delayed in delivery. Our team is actively investigating the issue and working to restore normal email delivery as quickly as possible.
We will provide additional updates as more information becomes available.
Posted Nov 03, 2026 - 15:55 EST
This incident affects: AlphaTrust - Embedded, DocFast, iGO, and iGO Client Collaboration.