DocFast and iGO - Users experiencing sporadic issues when viewing policy documents - PROD
Update - We have identified that this issue could potentially affect iGO cases. While no reports have been received, our internal review process detected the behavior in limited scenarios.

The team continues to actively monitor the environment and will promptly remediate any cases that are reported.

- iPipeline Support
Oct 30, 2025 - 14:36 EDT
Update - The team continues to closely monitor the application and has confirmed that the issue should no longer occur for cases completed today. Cases completed prior to this may still encounter errors; these are being reviewed and corrected promptly.

- iPipeline Support
Oct 29, 2025 - 14:25 EDT
Monitoring - Our team has mitigated the issue that was affecting users’ ability to view completed applications. The impacted functionality has been restored, and users should now be able to access completed applications without interruption.

We will continue to closely monitor the system to ensure ongoing stability and performance.

- iPipeline Support
Oct 29, 2025 - 09:17 EDT
Identified - The team has identified the cause of the issue and is actively working on a resolution. We will provide further updates as they become available.

- iPipeline Support
Oct 28, 2025 - 16:55 EDT
Investigating - We are currently investigating sporadic reports of an issue affecting the ability to view completed applications in DocFast, where an error appears when attempting to view forms after the signature process is complete. Our team is actively investigating and will continue to provide updates as more information becomes available.

- iPipeline Support
Oct 28, 2025 - 15:18 EDT
Uptime over the past 90 days. View historical uptime.
AFFIRM for Annuities Operational
AFFIRM for Life Operational
Agency Integrator ? Operational
AlphaTrust - Embedded Operational
AlphaTrust - SaaS Operational
Data Feeds Operational
DocFast Degraded Performance
FormsPipe Operational
IFS Operational
iGO Degraded Performance
iGO Client Collaboration Operational
Illustrations Operational
InsureSight Operational
Laser App Operational
Quote ? Operational
Portals and Tools Operational
Resonant Operational
WealthServ Insurance Operational
WealthServ Investments Operational
XRAE Operational
XRAE Lite Operational
iGO Evolve Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

No incidents reported today.

Oct 30, 2025
Affirm - 1035 Yellow Pages eSign Verification Service Down - PROD
Resolved - The issue with the 1035 Yellow Pages has been resolved and full service has been restored. Should you experience and remaining technical issues please contact: affirmsupport@ipipeline.com

-- The iPipeline Support Team
Oct 30, 09:37 EDT
Identified - We are currently experiencing an issue with the AFFIRM 1035 Yellow Pages service. The Yellow Page services may not be accessible at this time. Our vendor is actively working to determine the root cause.

Additional updates will be sent accordingly. Should you have any other technical issues, please contact: affirmsupport@ipipeline.com

-- The iPipeline Support Team
Oct 29, 12:54 EDT
Oct 29, 2025
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Monitoring impacts of AWS Outage
Resolved - After monitoring for residual impacts throughout the day and performing all the necessary verifications and reconciliations on impacted applications we are confirming that this incident is resolved.

-iPipeline Support Team
Oct 21, 19:26 EDT
Update - Our team worked through the night to mitigate the issue that impacted application performance following the outage. The issue has been successfully resolved, and all applications are now healthy and functioning normally.

We will continue to monitor the environment throughout the morning and take any necessary action if new concerns arise.

- iPipeline Support Team
Oct 21, 06:49 EDT
Update - As AWS has restored the majority of its services, we are seeing corresponding improvements across our platform. Our applications are operating normally with stable performance. We have not observed any further degradation over the past few hours and continue to monitor our systems closely.

- iPipeline Support Team
Oct 20, 18:28 EDT
Update - We are continuing to see improvements in system accessibility in line with the recovery efforts being reported by AWS. Connectivity across all systems has improved, the number of reported errors continues to decline. Our team is also monitoring AWS’s recovery progress and will continue to provide further updates as they become available.

- iPipeline Support Team
Oct 20, 18:07 EDT
Update - We have started to see improvements in system accessibility following the reboot of the PING server. The issue appears to have been related to underlying AWS network instability. Connectivity across all systems has improved, and we continue to monitor to ensure ongoing stability. Our team is also monitoring AWS’s recovery progress and will provide further updates as they become available.

- iPipeline Support Team
Oct 20, 16:50 EDT
Update - We have observed that our systems have been inaccessible for the past 30 minutes, potentially due to a PING service issue. The team is actively investigating and will provide an update as soon as more information becomes available.

- iPipeline Support
Oct 20, 16:15 EDT
Update - We are closely monitoring the ongoing AWS outage and continue to receive reports from agents experiencing intermittent access issues with our systems.

We will provide additional updates as more information becomes available.

-- iPipeline Support Team
Oct 20, 14:06 EDT
Update - We are continuing to monitor for sporadic impacts of the ongoing AWS outage. As the AWS team continues to make progress with their mitigation efforts, we continue to assess the impact on our services. We will post material updates here as they become available.

- iPipeline Support Team
Oct 20, 13:46 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 12:52 EDT
Update - As AWS reports progress in their mitigation efforts, we observe fewer of the sporadic issues related to the ongoing AWS outage. At the same time, we have received reports of impacts to XRAE which have not been previously communicated. We will continue to closely monitor AWS’s recovery process and provide an update within the next 30 minutes.

- iPipeline Support Team
Oct 20, 12:40 EDT
Update - We continue to observe sporadic issues related to the ongoing AWS outage. We have also received reports of users encountering errors while using LifePipe. We will continue to closely monitor AWS’s recovery process and provide an update within the next 30 minutes.

- iPipeline Support
Oct 20, 11:43 EDT
Update - As AWS continues to work on recovering from the issue, intermittent network problems are still being observed, sporadically impacting users accessing iPipeline systems. We have received reports from users experiencing issues running Resonant and iGO systems. Additionally, InsureSight dashboards are delayed in updating.

We are continuing to monitor the situation and will keep you updated here.

- iPipeline Support
Oct 20, 10:54 EDT
Monitoring - We are continuing to monitor for residual impacts of the AWS outage widely reported overnight. All our services remain available and accessible and are performing normally. It is possible that some performance impacts may be experienced as our partners continue their recovery efforts and make necessary adjustments. We will post material updates here as they become available.

- iPipeline Support Team
Oct 20, 10:01 EDT
Lifepipe - Experiencing degraded performance – PROD
Resolved - The issue has been resolved by our third-party vendor, and the LifePipe application is now functioning normally. We will continue to monitor performance to ensure ongoing stability.

- iPipeline Support Team
Oct 21, 06:40 EDT
Update - We have started to see improved performance with the LifePipe application as the third-party vendor makes necessary adjustments. Our team continues to work on a solution and will provide updates as more information becomes available.

- iPipeline Support Team
Oct 21, 02:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 23:54 EDT
Investigating - We have identified degraded performance with LifePipe, where users may experience longer-than-normal response times when running quotes. Our team is actively investigating and has determined that the issue is likely related to a third-party vendor impacting our system. We are working on a solution and will provide updates as more information becomes available.

- iPipeline Support
Oct 20, 23:51 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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