Resolved -
The hotfix was successfully deployed at 10 PM EST and the WealthServ Team has confirmed the functionality is working as expected.
-- The iPipeline Support Team
Nov 12, 06:37 EST
Monitoring -
Technical investigation concluded that the issue was injected over the weekend by the recent WealthServ platform release to Production. A hotfix has been created and has passed testing. It has been scheduled for deployment to Production at 10pm eastern this (Mon 11-Nov) evening.
Additional updates will be communicated accordingly.
-- The iPipeline Support Team
Nov 11, 14:13 EST
Identified -
WealthServ Customers are receiving a "Document Server is not set up" error message when accessing Policy Emails in WealthServ. This is impacting Customers ability to see and retrieve documents associated with policies.
-- The iPipeline Support Team
Nov 11, 10:08 EST