All Systems Operational

Uptime over the past 90 days. View historical uptime.
AFFIRM for Annuities Operational
AFFIRM for Life Operational
Agency Integrator Operational
AlphaTrust - Embedded Operational
AlphaTrust - SaaS Operational
Data Feeds Operational
DocFast Operational
FormsPipe Operational
IFS Operational
iGO Operational
iGO Client Collaboration Operational
Illustrations Operational
InsureSight Operational
Laser App Operational
Quote Operational
Portals and Tools Operational
Resonant Operational
WealthServ Insurance Operational
WealthServ Investments Operational
XRAE Operational
XRAE Lite Operational
iGO Evolve Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 15, 2025

No incidents reported today.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
AFFIRM - UAT - Order Processing Disruption
Resolved - All critical issues have been resolved. If any new issues are encountered, please reach out to the iPipeline contacts for review and defect triage.

-The iPipeline Support Team
Dec 11, 17:22 EST
Monitoring - Issues related to BoB have been corrected, and orders should now be processing as expected. If teams encounter any new issues, please proceed through the standard defect triage process. Individual project teams will review and address defects as they are reported.

-The iPipeline Support Team
Dec 8, 17:35 EST
Update - Last night we resolved the file processing issues, and we’ve since resumed sending confirmation and rejection files. Several clients have already confirmed receiving their files.

We are currently addressing a separate issue affecting BoB file processing, and the team is actively working on it.

Additional updates will be shared as information becomes available.

- iPipeline Support
Dec 4, 11:27 EST
Update - We resolved the gateway timeout issue earlier today and have made meaningful progress on the DTCC order processing issues. A few issues are still outstanding, and the team is actively working through them.

We will provide a further update tomorrow as more information becomes available.

--- iPipeline Support Team
Dec 3, 16:52 EST
Update - We have identified the issue causing the gateway timeout errors. We have tested a fix and have a plan to roll it out overnight.

We will provide additional updates tomorrow morning.

--- iPipeline Support Team
Dec 2, 17:56 EST
Update - We have partnered with DTCC on a fix to the existing processing issues and expect it to be implemented tonight. All customers should see transaction flow return to normal in UAT tomorrow.
At the same time we are investigating a number of reports of gateway timeouts being experienced in the UAT environment. We will continue to provide updates as additional information becomes available

-iPipeline Support Team
Dec 2, 10:54 EST
Update - Our team continues to actively work toward resolving the current issue. We can confirm that cases are being successfully transmitted to DTCC for processing. However, we have identified a problem with files that are sent to DTCC in a zipped format.

As a temporary workaround, we have adjusted the process so that files are transmitted without being zipped. This measure ensures continuity while we collaborate with DTCC to address the underlying issue.

We will provide a further update tomorrow as more information becomes available.

- iPipeline Support
Dec 1, 17:46 EST
Identified - We have identified the issue preventing customers from receiving transmitted orders in our UAT environment. We are currently working with our industry clearing and transaction-processing partner to determine a resolution and deployment timeline.

In the meantime, we have confirmed that all transactions are processing successfully in the production environment.
Nov 24, 16:26 EST
Investigating - Dear Valued Partners

We are currently receiving reports of customers being unable to complete and receive transmitted orders in the UAT environment following recent updates. Our teams are actively investigating and working to restore full functionality.

Further updates will be provided as more information becomes available.

-The iPipeline Support Team
Nov 24, 14:07 EST
Dec 10, 2025

No incidents reported.

Dec 9, 2025
Major Service Notification - Initial
Resolved - We are observing a strong processing rate , and cases are now flowing through the system without any further issues. Based on the current stability, we will proceed to close the incident. The team will continue to closely monitor server performance and case volume to ensure sustained stability.

- iPipeline Support Team
Dec 9, 17:36 EST
Monitoring - We have resolved the issue, and transactions are now successfully processing through our system. The backlog of cases is also progressing through the workflow. While it will take some time for all pending items to complete, we expect the system to fully catch up as processing continues. We have added extra resources to help expedite the backlog processing.

We will continue to monitor progress and provide updates as needed.

- The iPipeline Support Team
Dec 9, 16:03 EST
Investigating - We are currently investing reports of an issue that is causing customers to experience delays in the Transmission of eApps. Further updates will be provided as we have more details.

- The iPipeline Support Team
Dec 9, 14:52 EST
Dec 8, 2025
Dec 7, 2025

No incidents reported.

Dec 6, 2025
iGO and DocFast - eSignature Emails Not Delivering to Gmail.com Domain
Resolved - Email delivery has fully returned to normal operations, and messages are being delivered successfully. The issue has been resolved, and we will continue to monitor the system to ensure ongoing stability.

- iPipeline Support
Dec 6, 20:23 EST
Monitoring - We continue to see emails being delivered successfully to end users, and the team continues to actively monitor the system.

-iPipeine Support
Dec 6, 12:43 EST
Update - We have implemented a change to address the email delivery issue and are now seeing significant improvement in email delivery. Our team continues to investigate and work toward fully resolving the issue.

We will post another update within the hour

-iPipeine Support
Dec 6, 11:32 EST
Update - We have developed and tested a technical solution which alleviates the issues we have been having with some of the emails going to gmail and iCloud. As we apply this fix, the outbound emails will be paused an queued for 30 minutes. Once the fix is implemented, we will monitor to ensure that all queued emails are successfully processed.

We will provide another update in an hour.

-iPipeline Support Team
Dec 6, 10:25 EST
Update - We have identified iCloud.com as an additional domain that is being partially blocked as part of the current incident. We continue to work on mitigation.

Additional updates will be communicated as new information becomes available.

-iPipeine Support
Dec 5, 19:00 EST
Update - We continue working with the relevant vendors on mitigations to this problem, which impacts a subset of emails sent only to gmail addresses.
In the mean time, we are also supporting our customers and users with a number of work arounds applicable to their specific configuration and situation to ensure continued processing of business.

We will share further updates as more information becomes available.

- iPipeline Support
Dec 5, 16:32 EST
Update - We continue to investigate this issue and have identified that approximately 60% of emails are being successfully delivered. Our investigation is now focused on understanding the characteristics of the emails that are being blocked.

We will share further updates as more information becomes available.

- iPipeline Support
Dec 5, 14:08 EST
Update - We are continuing to investigate this issue while we await Google’s response regarding the ongoing blocking of our emails and whether adjustments can be made on their end. We have also identified that additional domains may be affected, particularly those using Gmail as a mail relay.

Clients who support their customers through the Admin Tool can copy and manually send the signature link to impacted users.

We will continue working toward a resolution and will provide further updates around 2 PM .

- iPipeline Support
Dec 5, 12:17 EST
Update - We have identified that only a subset of emails is being rejected by Google. The affected messages are those missing a required header. Our team is actively investigating the cause and working to ensure all emails are delivered successfully.

Additional updates will be communicated at 12 pm EST.
Dec 5, 10:26 EST
Update - We are continuing to experience issues with emails sent from iGO to GMAIL.com email addresses. iPipeline continues to engage with Google support in order to work to resolve the issue.

Additional updates will be communicated at 12 pm EST.

- Ipipeline Support
Dec 5, 10:08 EST
Identified - We have received reports from customers that email signatures are not being delivered when using Gmail as the email provider. We identified that our emails are being blocked by Gmail, and we have opened a ticket with Google to assist with resolving this issue.

In the meantime, our support teams have implemented a workaround to assist users who inquire about delayed eSignature emails.

Additional updates will be communicated as made available.

-iPipeine Support
Dec 4, 18:39 EST
Dec 5, 2025
Dec 4, 2025
Dec 3, 2025
Dec 2, 2025
Dec 1, 2025
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