iPipeline Status

All Systems Operational

AFFIRM for Annuities Operational

AFFIRM for Life Operational

Agency Integrator Operational

AlphaTrust - Embedded Operational

AlphaTrust - SaaS Operational

Data Feeds Operational

DocFast Operational

IFS Operational

iGO Operational

iGO Client Collaboration Operational

Illustrations Operational

InsureSight Operational

Laser App Operational

Portals and Tools Operational

Resonant Operational

WealthServ Insurance Operational

WealthServ Investments Operational

XRAE Operational

XRAE Lite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

JIRA Services Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 19:00 EDT

Scheduled - Jira services, including all related tools and plugins, will be offline for approximately one hour on Monday, March 24, from 7:00–8:00 PM EST. We apologize for any inconvenience and appreciate your understanding.
Mar 21, 12:09 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

Significant Delays Receiving iGO eApps After eSigning via Alpha Trust

Resolved - All impacted in-flight transactions have been reprocessed by Alpha Trust and are now being handled by internal iGO processes that will make the case available for an agent to submit or will generate the proper email notifications and cases status updates.

The system will continue to be monitored and additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 18, 16:01 EDT

Monitoring - iPipeline has implemented a fix for delayed iGO eApp delays related to the eSign workflow steps. Processing timelines for new eApp cases has returned to normal ranges and steps have been taken to cure in-flight transactions that were impacted by the queue slowdown. The curing steps are currently in progress and are projected to be completed by approx. 15:00 eastern.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 18, 14:12 EDT

Investigating - iPipeline is investigating reports of significant delays being seen by carriers receiving new iGO eApp submissions. Issues being reported include all parties signing but the agent is not able to submit, or consumers having signed but the case is not being updated for agent signature. The impact appears to be contained to products leveraging Alpha trust for eSigning.

Multiple teams from iPipeline are engaged in investigation and mitigation efforts.

Additional updates will be communicated accordingly.

-- The iPipeline Support Team
Mar 18, 10:43 EDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.