iPipeline External Communication Status

All Systems Operational

AFFIRM for Annuities Operational

AFFIRM for Life Operational

Agency Integrator Operational

AlphaTrust - Embedded Operational

AlphaTrust - SaaS Operational

Data Feeds Operational

DocFast Operational

FormsPipe Operational

IFS Operational

iGO Operational

iGO Client Collaboration Operational

Illustrations Operational

InsureSight Operational

Laser App Operational

Portals and Tools Operational

Resonant Operational

WealthServ Insurance Operational

WealthServ Investments Operational

XRAE Operational

XRAE Lite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 2, 2025

Report of AlphaTrust signature process slowness

Resolved - We have not observed any performance issues over the past few days, and the system remains stable. This incident will now be closed.

- The iPipeline Support Team
Sep 2, 12:49 EDT

Monitoring - Our team has implemented the remediation solutions overnight for AlphaTrust as planned. At this time, services are stable, and we will continue to monitor closely to ensure the issue is fully resolved. Further updates will be provided as more information becomes available.

- The iPipeline Support Team
Aug 27, 08:57 EDT

Identified - Our team is making steady progress in stabilizing the environment. We have identified potential solutions and are actively working on implementing them. These efforts will continue through tomorrow morning, after which we will evaluate the impact and provide another update. We will continue to share further updates as more information becomes available.

- The iPipeline Support Team
Aug 26, 18:21 EDT

Update - We have been closely monitoring our systems and observed a brief period of degraded performance for 30 mins .Our team is actively engaged and continues to work on remediating the problem.
At this time, services are stable, and we will continue to monitor closely. Further updates will be provided as more information becomes available.

- The iPipeline Support Team
Aug 26, 13:21 EDT

Monitoring - We have implemented remediation strategies overnight to address the intermittent latency Alphatrust Customers were experiencing with signing. We are continuing to closely monitor performance to ensure the issue has been fully resolved.

--The iPipeline Team
Aug 26, 07:31 EDT

Identified - We have identified an issue that was causing intermittent latency for customers signing with AlphaTrust earlier in the day and are working on remediation strategies. Further updates will be provided as we have more details.

- The iPipeline Support Team
Aug 25, 20:00 EDT

Update - We are continuing to investigate the latency issues impacting customers while signing with AlphaTrust. Further updates will be provided as we have more details.

- The iPipeline Support Team
Aug 25, 16:27 EDT

Investigating - We are currently receiving reports that customers are experiencing latency while signing with AlphaTrust. We are investigating this issue and further updates will be provided as we have more details.

- The iPipeline Support Team
Aug 25, 15:28 EDT

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

Aug 26, 2025

Intermittent Errors Accessing XRAE

Resolved - The changes made yesterday appear to have fully resolved the issues we were seeing with XRAE, and no additional reports of the issue have surfaced.
Aug 26, 13:07 EDT

Monitoring - A change has been made that appears to have made a significant positive impact on the intermittent nature of the issue, and we will continue to monitor until we can confirm that the issue is fully resolved.
Aug 25, 19:21 EDT

Investigating - We are currently receiving reports that some customers are receiving error messages while using the XRAE solution. We are investigating this issue and further updates will be provided as we have more details.

- The iPipeline Support Team
Aug 25, 17:46 EDT

Aug 25, 2025

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.